Lesson [4]: Basics of psychology in a flight context.

Crisis and Emergency Situations:

Crew members are trained to handle emergencies, which can be highly stressful for passengers and crew alike.
Understanding how people react to crises, including the fight-or-flight response, helps cabin crew respond calmly and efficiently.

Passenger Behavior and Conflict Resolution:

Flight attendants must be skilled in managing various passenger behaviors, including disruptive or aggressive individuals.
Knowledge of basic psychology principles, like active listening and empathy, aids in resolving conflicts and ensuring passenger safety.