Lesson [3]: Effective communication techniques with passengers.

Provide Reassurance and Information:

• • During turbulence or other in-flight incidents, provide reassurance by explaining the situation calmly.
  • Offer information about the duration of the turbulence and any safety measures in place.

Use Visual Aids:

• • Visual aids, such as safety cards and seatback screens, can enhance communication, especially during safety demonstrations.
  • Point to relevant items on safety cards or screens to reinforce verbal instructions.

Demonstrate Safety Procedures:

• • During safety demonstrations, physically demonstrate how to use safety equipment, such as seatbelts and life vests.
  • Encourage passengers to follow along with your actions.