Lesson [2]: Effective communication techniques with passengers.

Speak Clearly and Audibly:

• • Project your voice so that all passengers can hear your announcements.
  • Enunciate words clearly to ensure comprehension.

Maintain Professionalism:

• • Maintain a professional and courteous tone at all times.
  • Avoid engaging in arguments or confrontations with passengers, even in challenging situations.

Active Listening:

• • Listen attentively to passengers’ questions, concerns, or requests.
  • Show empathy by acknowledging their feelings and concerns.