[5] Module 2a: The roles and responsibilities of cabin crew members during different phases of flight.

4. Turbulence and Emergency Situations:

Cabin Crew Manager (Purser):

• Turbulence Protocol: Implement turbulence protocol, including ensuring passengers are seated with seat belts fastened.
• Emergency Response: Coordinate with other crew members in case of emergency situations, following established procedures.
• Communication with Cockpit: Maintain communication with the cockpit crew regarding turbulence and any emergency developments.

Senior Cabin Crew (Lead Flight Attendant):

• Crew Coordination: Coordinate with other crew members to manage turbulence and respond to emergency situations.
• Calm Passenger Communication: Communicate calmly with passengers during turbulence, keeping them informed and reassured.
• Emergency Equipment Checks: Ensure that emergency equipment is ready for use and that all crew members are familiar with its location.

Cabin Crew Members:

• Passenger Comfort: Attend to passengers during turbulence, providing reassurance and assistance.
• Emergency Response: Assist with emergency procedures, including securing the cabin and preparing for potential evacuation.
• First Aid: Provide first aid and medical assistance as required.