Resit Test LO2: Tourism and Hospitality Law & Ethics

General Instructions:

  • This test consists of 80 multiple-choice questions.
  • You will have a total of 45 minutes to complete the test. An additional 5 minutes is allocated for reading the case study at the beginning of the test session, totaling 50 minutes.
  • Each question has four options, with only one correct answer. Select the most appropriate answer for each question.
  • The pass mark for this test is 70%. Achieving a score of 70% or above is required to pass.

Reading the Case Study:

  • You can access the case study by selecting the “Materials” tab at the top of the page.
  • At the beginning of the test, you will be given 5 minutes to read the case study. This case study is essential for answering some of the questions in the test.
  • Familiarize yourself with the key elements and details of the case study as they will be critical for answering the related questions.
  • The questions related to the case study are marked with “[Case Study]”
  • Minimize the case study by selecting “Quiz” at the top of the page.

After the Test:

  1. Test results will be generated at the end of the test.

Cheating Policy:

  • Any form of cheating or attempt to cheat is strictly prohibited
  • Violation of the cheating policy will result in immediate disqualification from the test, and disciplinary actions may be taken.

Case Study: Aurora Dunes Desert Retreat — Ethics Under Pressure

Context.
Aurora Dunes is an “eco-luxury” desert retreat bordering a protected dune reserve and an oasis relied upon by nearby Indigenous communities. After a surge in demand, the resort readies an expansion and a rebrand as “net-zero eco-chic.”

Key developments & concerns

  • Marketing & claims. The resort now advertises “net-zero operations,” but has no third-party verification and relies on diesel generators during peak loads.

  • Water scarcity. Management plans a private well near the oasis while launching “unlimited hydro-spa” packages for guests.

  • Culture & IP. A weekly “Nomad Nights” experience uses sacred motifs without consultation; garments are sourced from a foreign vendor later linked to child labor.

  • Data & privacy. A new CRM ingests legacy guest emails and shares them with a partner airline for cross-promotions without opt-in. RFID wristbands track guest movement for “personalization,” with no clear notice or consent.

  • Accessibility. A new skydeck and dunes boardwalk opened without ramps or lifts. The booking page adds a disclaimer that “some areas may be inaccessible.”

  • Safety & duty of care. Sandboarding tours run without mandatory helmets; the first-aid kit was empty during a recent accident; two guides lack basic first-aid training.

  • Employment practices. Seasonal guides are scheduled for 12-hour shifts without breaks, labeled as “independent contractors,” and charged for uniforms. There is no confidential reporting channel.

  • Overbooking & consumer rights. Glamping tents were oversold; walk-ed guests were moved to a roadside motel 25 km away without compensation.

  • Pricing & fairness. A dynamic-pricing tool set markedly higher rates for certain nationalities.

  • Governance. The CFO asks the compliance officer to “make issues disappear before investor due diligence,” urging quick fixes over root-cause remedies.

Stakeholders. Guests; Indigenous community leaders; employees/seasonal guides; suppliers; regulators; NGOs; investors; partner airline; local environment/wildlife.