Learning Outcome 1: Understand the key components and functions of airport and airline operations, including terminal operations, ground handling, aviation security, air traffic control, passenger services, and fleet management.

Assessment Criteria

1.1. Demonstrate a comprehensive understanding of terminal operations, ground handling, aviation security, air traffic control, passenger services, and fleet management.

Topic To Be Covered

1.1.1 Introduction to airport and airline operations

1.1.2 Terminal operations: design, layout, and functionality

1.1.3 Ground handling operations: aircraft handling, ramp services, and turnaround processes

1.1.4 Aviation security: regulations, threat assessment, and emergency response

1.1.5 Air traffic control: systems, procedures, and airspace management

1.1.6 Passenger services: customer experience, retail operations, and passenger flow management

1.1.7 Fleet management: planning, scheduling, and maintenance operations

1.2. Provide accurate descriptions of the roles and responsibilities of key stakeholders in airport and airline operations.

Topic To Be Covered

1.2.1 Roles and responsibilities of key stakeholders in airport and airline operations

1.3. Apply appropriate terminology and concepts related to airport and airline operations.

Topic To Be Covered

1.3.1 Terminology and concepts related to airport and airline operations