AIM University Group

Learning Outcome 1: "Referred
Satisfactory | Meets basic expectations for safety and service. Shows general understanding but limited analysis, confidence, or situational judgement; further coaching is recommended.

AC 1.1.
"Communicates confidently with relevant examples.
PASS
Shows basic understanding of aircraft layout and components but misses important details or gives vague explanations."

AC 1.2.
"Identifies some cabin crew duties but explanations are incomplete, general, or not clearly linked to flight phases.
PASS
Shows good operational awareness."

AC 1.3.
"Gives incorrect or unsafe responses.
REFERRED
Shows partial knowledge of safety procedures or equipment but lacks structure, detail, or correct sequencing.""

Learning Outcome 2: "Referred
Satisfactory | Meets basic expectations for safety and service. Shows general understanding but limited analysis, confidence, or situational judgement; further coaching is recommended.

AC 2.1.
"Clearly applies passenger psychology concepts to real in-flight situations.
PASS
Shows strong understanding of emotions, stress, and behaviour in a flight environment."

AC 2.2.
"Identifies behaviour issues but responses are reactive, vague, or lack preventive thinking.
REFERRED
Shows no clear strategy for managing passenger behaviour or escalations."

AC 2.3.
"Communication approach is basic or inconsistent.
Lacks professionalism or passenger focus.
Limited attention to tone, body language, or conflict management.
REFERRED"

AC 2.4.
"Fails to propose effective service strategies or shows no understanding of passenger comfort needs.
REFERRED""

Learning Outcome 3: "Referred
Your submission failed four of six questions: resource management described the scenario without analyzing coordination challenges, coordination strategies listed unrelated concepts instead of actual coordination approaches, time management confused prevention with crisis management, and leadership evaluation listed operational failures instead of identifying leadership traits as qualities."

Learning Outcome 4: "Incomplete
No Participation"