AIM University Group

Learning Outcome 1: "Referred
Satisfactory | Meets basic expectations for safety and service. Shows general understanding but limited analysis, confidence, or situational judgement; further coaching is recommended.

AC 1.1.
"Displays little or no understanding of aircraft layout or components.
Limited connection to safety or service operations.
REFERRED"

AC 1.2.
"Fails to explain cabin crew roles correctly or shows misunderstanding of duties and responsibilities.
Identifies some cabin crew duties but explanations are incomplete, general, or not clearly linked to flight phases.
REFERRED"

AC 1.3.
"Demonstrates clear knowledge of safety procedures, emergency equipment, and evacuation protocols.
Explains usage logically and in correct sequence.
PASS""

Learning Outcome 2: "Referred
Satisfactory | Meets basic expectations for safety and service. Shows general understanding but limited analysis, confidence, or situational judgement; further coaching is recommended.

AC 2.1.
"Clearly applies passenger psychology concepts to real in-flight situations.
PASS
Shows strong understanding of emotions, stress, and behaviour in a flight environment."

AC 2.2.
"Explains how to anticipate, prevent, and manage passenger behaviour using psychological and communication techniques.
PASS
Responses are logical and proactive."

AC 2.3.
"Correctly explains tone, body language, and word choice in difficult situations.
Demonstrates clear, professional, and empathetic communication strategies.
PASS"

AC 2.4.
"Fails to propose effective service strategies or shows no understanding of passenger comfort needs.
Proposes basic service ideas but lacks creativity, depth, or clear passenger benefit.
REFERRED""

Learning Outcome 3: "Referred
Your submission failed four of six requirements: resource management analysis listed topics without examining challenges, coordination strategies were unclear and didn't identify three distinct approaches, and time/stress management sections provided vague statements rather than specific recommendations."

Learning Outcome 4: "Referred
Proficient | Well-prepared and knowledgeable; shows growth and confidence with minor areas to strengthen.

AC 4.1.
"Aligning cultural competence with airline policies and customer service standards
Avoiding assumptions, stereotypes, and culturally insensitive behavior
Awareness of cultural, religious, and social differences among passengers
Pass: Clearly articulates the importance of cultural competence in aviation. Provides relevant examples or solutions for handling cultural misunderstandings. Demonstrates empathy and understanding of diversity.
Respectful communication, tone, body language, and active listening"

AC 4.2.
"Applying basic first aid principles within training scope
Emotional Well-being
Encouraging safe movement, hydration, and comfort measures
Following safety and health procedures at all times
Knowing when and how to escalate to senior crew or medical protocols
Monitoring passengers throughout the flight
Pass: Proposes specific and practical strategies to address passenger physical and emotional needs. Demonstrates awareness of psychological principles in managing behavior. Solutions are feasible and demonstrate empathy.
Physical Well-being Identifying physical discomfort (fatigue, dizziness, leg pain, dehydration)
Providing clear safety information to reduce anxiety
Recognizing signs of anxiety, fear of flying, stress, or distress
Using reassurance, calm communication, and empathy"

AC 4.3.
Referred: Ideas lack creativity or practicality. Fails to address the relevance of in-flight entertainment or passenger engagement.

AC 4.4.
"One area you feel you could improve with further training or practice
One strength you demonstrated during the interview
Pass: Reflection is thoughtful, demonstrating insight into strengths, weaknesses, and areas for improvement.""