AIM University Group

Learning Outcome 1: "PASS
Proficient | Demonstrates good knowledge of duties, safety, and passenger handling. Applies concepts well in most situations with clear reasoning, with only minor gaps in depth or confidence.

AC 1.1.
"Communicates confidently with relevant examples.
PASS
Shows basic understanding of aircraft layout and components but misses important details or gives vague explanations."

AC 1.2.
"Accurately explains cabin crew duties across different phases of flight and clearly links responsibilities to safety and service.
PASS
Shows good operational awareness."

AC 1.3.
"Demonstrates clear knowledge of safety procedures, emergency equipment, and evacuation protocols.
Explains usage logically and in correct sequence.
PASS""

Learning Outcome 2: "Referred
Proficient | Demonstrates good knowledge of duties, safety, and passenger handling. Applies concepts well in most situations with clear reasoning, with only minor gaps in depth or confidence.

AC 2.1.
"Fails to demonstrate understanding of passenger psychology or applies concepts incorrectly.
REFERRED
Shows basic awareness of passenger emotions but application is generic or weakly linked to real scenarios."

AC 2.2.
"Identifies behaviour issues but responses are reactive, vague, or lack preventive thinking.
REFERRED
Shows no clear strategy for managing passenger behaviour or escalations."

AC 2.3.
"Correctly explains tone, body language, and word choice in difficult situations.
Demonstrates clear, professional, and empathetic communication strategies.
PASS"

AC 2.4.
"Fails to propose effective service strategies or shows no understanding of passenger comfort needs.
Proposes basic service ideas but lacks creativity, depth, or clear passenger benefit.
REFERRED""

Learning Outcome 3: "Referred
Your submission failed two of six tasks: coordination strategies identified only one strategy rather than the required three distinct strategies, and time management described role assignment without explaining how time would be better managed during emergency execution. Your resource management analysis, stress management techniques, leadership evaluation, and reflection passed minimum standards."

Learning Outcome 4: "Referred
Satisfactory | Meets baseline expectations; some gaps in confidence or knowledge; additional coaching recommended."