Student: Krisantia Davis
Course Unit: L4 THM230903 Airport and Airline Passenger Services: Quality Management Approaches
Learning Outcome 1: Pass:
The learner meets all criteria for the assigned tasks, demonstrating strong understanding, creativity, and alignment with the learning outcomes.
Learning Outcome 2: Referred
AC 2.1 Pass
"Demonstrates understanding of how design influences efficiency and service quality.
Describes airport features but lacks analysis or clear understanding of passenger flow principles."
AC 2.2 Referred
"Shows minimal or incorrect understanding of safety and security systems.
Unable to describe emergency procedures accurately."
AC 2.3 Referred
"Fails to apply safety or operational knowledge to the scenario.
Response is disorganized, unrealistic, or incorrect."
AC 2.4 Pass
"Communicates understandably but inconsistently.
Demonstrates structured reasoning and awareness of safety, security, and service standards."
Learning Outcome 3: Pass 81%
You completed Part 1 with solid work throughout with all nine questions earned PASS grades. Your responses showed appropriate understanding of aviation safety management, security initiatives, and passenger service quality approaches. The writing was clear and you demonstrated good grasp of core concepts.
Learning Outcome 4: Pass 100%
You demonstrated a strong and consistent understanding of quality management principles and applied them effectively to the HGIA case study. Your answers are clear, well structured, and address all parts of the assessment. The work fully achieves Learning Outcome 4
LO1:
90%LO2:
87.50%LO3:
85%LO4:
95%