L6 Organisational Behaviour and Performance

Course Unit Description

Course Unit Description

The aim of this unit is to develop learners’ understanding of behaviour, performance, leadership and management dynamics in tourism and hospitality organisations.

Learning Outcomes:

By the end of this course, students will be able to:

1. Be able to analyse the fundamental structure and objectives of an organisation in the tourism and hospitality industry. 

2. Understand the operational context of a tourism or hospitality organisation and how it is affected by its external environment. 

3. Understand the performance of an organisation in relation to its external environment and internal structures. 

4. Understand the functions of leadership and management in a tourism or hospitality organisation. 

To achieve a ‘pass’ for this unit, learners must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria.