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Course Unit Description
The aim of this unit is to develop learners’ understanding of behaviour, performance, leadership and management dynamics in tourism and hospitality organisations.
Learning Outcomes:
- Be able to analyse the fundamental structure and objectives of an organisation in the tourism and hospitality industry.
Understand the operational context of a tourism or hospitality organisation and how it is affected by its external environment.
Understand the performance of an organisation in relation to its external environment and internal structures.
Understand the functions of leadership and management in a tourism or hospitality organisation.
Assessment
To achieve a ‘pass’ for this unit, learners must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria.
| Learning Outcomes to be met | Assessment Criteria to be covered | Assessment type | |
| All 1 to 4 | All ACs under LO 1 to 4 | Exams Term Paper |
Assessment Methods
Assessment methods will include a combination of the following:
• Written examinations
• Group projects
• Case studies and scenario analysis
• Practical demonstrations of in-flight procedures
• Reflective journals
• Presentations
• Peer evaluations
Resources:
• Textbooks and academic readings
• Online learning platforms
• Guest lectures from industry professionals
• Simulated in-flight scenarios and emergency drills
• Role-play exercises
• Videos and multimedia content showcasing passenger interactions and in-flight service techniques.
