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Course Unit Description
This course provides a comprehensive understanding of human resource management principles and practices within the context of the hospitality industry. Students will learn how to effectively manage the diverse workforce, develop recruitment and selection strategies, design training and development programs, implement performance management systems, and handle labor relations issues. The course also emphasizes the importance of legal compliance and ethical considerations in human resource management.
Learning Outcomes:
By the end of this course, students will be able to:
- Understand the role and importance of human resource management in the hospitality industry.
- Design effective recruitment and selection strategies to attract and retain qualified employees in the hospitality industry.
- Develop and implement training and development programs to enhance employee skills and performance in the hospitality industry
- Demonstrate knowledge of legal compliance and ethical considerations in human resource management within the hospitality industry.
Assessment
To achieve a ‘pass’ for this unit, learners must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria.
| Learning Outcomes to be met | Assessment Criteria to be covered | Assessment type | |
| All 1 to 4 | All ACs under LO 1 to 4 | Exams | Term Paper |
Assessment Methods
Assessment methods will include a combination of the following:
• Written examinations
• Group projects
• Case studies and scenario analysis
• Practical demonstrations of in-flight procedures
• Reflective journals
• Presentations
• Peer evaluations
Resources:
• Textbooks and academic readings
• Online learning platforms
• Guest lectures from industry professionals
• Simulated in-flight scenarios and emergency drills
• Role-play exercises
• Videos and multimedia content showcasing passenger interactions and in-flight service techniques.
Indicative Reading List
- Dessler, G. (2019). Human Resource Management (15th ed.). Pearson.
- Boella, M., & Goss-Turner, S. (2019). Human Resource Management in the Hospitality Industry: A Guide to Best Practice. Routledge.
- Hayes, D. K., Ninemeier, J. D., & Miller, A. I. (2018). Human Resources Management in the Hospitality Industry. Wiley.
- Torrington, D., Hall, L., & Taylor, S. (2017). Human Resource Management. Pearson.
- Gomez-Mejia, L. R., Balkin, D. B., & Cardy, R. L. (2020). Managing Human Resources (9th ed.). Pearson.
- Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2019). Human Resource Management: Gaining a Competitive Advantage. McGraw-Hill Education.
- Kusluvan, S. (2013). Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry. Nova Science Publishers.
- Cascio, W. F., & Boudreau, J. W. (2018). Investing in People: Financial Impact of Human Resource Initiatives (3rd ed.). Pearson.
- Bratton, J., & Gold, J. (2017). Human Resource Management: Theory and Practice. Palgrave Macmillan.
- Budhwar, P. S., & Debrah, Y. A. (Eds.). (2013). Human Resource Management in Developing Countries. Routledge.
