AIM University Group

Learning Outcome 1: "Referred
Needs Improvement | Struggles to apply safety, service, and communication skills. Responses are unclear, incomplete, or unsafe; additional training and reassessment are required.

AC 1.1.
"Displays little or no understanding of aircraft layout or components.
Gives incorrect or irrelevant information and cannot explain their operational purpose.
Limited connection to safety or service operations.
REFERRED"

AC 1.2.
"Identifies some cabin crew duties but explanations are incomplete, general, or not clearly linked to flight phases.
PASS
Shows good operational awareness."

AC 1.3.
"Gives incorrect or unsafe responses.
REFERRED
Shows partial knowledge of safety procedures or equipment but lacks structure, detail, or correct sequencing.""

Learning Outcome 2: "Referred
Needs Improvement | Struggles to apply safety, service, and communication skills. Responses are unclear, incomplete, or unsafe; additional training and reassessment are required.

AC 2.1.
"Fails to demonstrate understanding of passenger psychology or applies concepts incorrectly.
REFERRED"

AC 2.2.
"Identifies behaviour issues but responses are reactive, vague, or lack preventive thinking.
REFERRED
Shows no clear strategy for managing passenger behaviour or escalations."

AC 2.3.
"Communication approach is basic or inconsistent.
Lacks professionalism or passenger focus.
Limited attention to tone, body language, or conflict management.
REFERRED"

AC 2.4.
"Fails to propose effective service strategies or shows no understanding of passenger comfort needs.
REFERRED""

Learning Outcome 3: "Referred
Your submission failed three of six tasks: coordination strategies included "staying calm" which is stress management not coordination; time management described task prioritization without explaining time management execution strategies; and leadership evaluation described actions without identifying specific leadership traits as qualities. Your resource management analysis, stress management techniques, and reflection passed minimum standards."

Learning Outcome 4: "Referred
Needs Improvement | Struggles to apply key concepts and professional behaviors; follow-up training or reassessment advised.

Deportment:
"REFERRED Dress & Deportment
Unprofessional appearance; lack of confidence"

Introduction:
Referred: The introduction lacks clarity, relevance, or professionalism. Key aspects (background, experience, motivation) are missing or poorly articulated.

AC 4.1.
Referred: Fails to address the importance of cultural competence or provides vague or irrelevant examples. Shows limited understanding of handling cultural conflicts.

AC 4.2.
Referred: Strategies are unclear, impractical, or fail to address passenger well-being. Lacks understanding of psychological principles.

AC 4.3.
Referred: Ideas lack creativity or practicality. Fails to address the relevance of in-flight entertainment or passenger engagement.

Reflection:
Referred: Reflection is superficial or lacks depth. Fails to identify strengths, weaknesses, or learning outcomes."