AIM University Group

Learning Outcome 1: Referred

"PAPER 1 ~ PASS
Part 1
AC 1.1: Aircraft Familiarization
Task 1: Identify and explain the key components of a Boeing 737-800 relevant to cabin crew operation.

Grade: Referred
Feedback: The response correctly identifies seating configuration but lacks depth on key operational components such as galley, exits, lavatories, and safety equipment critical to cabin crew operations.

Task 2: Describe the layout of a typical cabin and how it affects crew roles.

Grade: Referred
Feedback: Shows understanding of seating layout but lacks explanation of how other cabin elements impact crew movement and responsibilities.

Task 3: Why are pre-flight checks critical? Identify key areas.

Grade: Referred
Feedback: Good focus on safety-related checks, but omits other pre-flight check areas required for complete preparedness.

AC 1.2: Cabin Crew Roles During Flight Phases
Task 1: Explain responsibilities during pre-departure and take-off.

Grade: Pass
Feedback: Well-structured answer with accurate responsibilities covering safety and readiness.

Task 2: Describe duties during climb and cruise.

Grade: Pass
Feedback: Accurately distinguishes between climb and cruise duties, showing understanding of phase-specific tasks.

Task 3: Analyze role in ensuring safety during approach and landing.

Grade: Pass
Feedback: Thorough and relevant explanation of critical safety checks aligned with standard cabin crew procedures.

AC 1.3: Safety Procedures
Task 1: Explain function and importance of emergency equipment.

Grade: Pass
Feedback: Simple but accurate explanations; captures primary purpose of equipment.

Task 2: Describe steps for crowd control during evacuation.

Grade: Pass
Feedback: Comprehensive list with practical steps; well-tailored to evacuation management.

Task 3: Key responsibilities assisting passengers with special needs.

Grade: Pass
Feedback: Correctly identifies prioritization, personal assistance, and communication with rescuers.


Part 2
Task 1: Analyze roles during emergency landing and evacuation.

Grade: Pass
Feedback: Captures necessary actions and shows awareness of communication and leadership under pressure.

Task 2: Propose sequence of actions for emergency landing preparation.

Grade: Pass
Feedback: Logical and ordered sequence showing understanding of emergency protocol.

Task 3: Critically evaluate teamwork and coordination.

Grade: Pass
Feedback: Shows insight into teamwork and coordination as safety mechanisms; clear understanding of operational collaboration."

"PAPER 2 ~ REFERRED
STEP 1: OUTLINE YOUR GOALS AND IDENTIFY THE REQUIREMENTS
Clearly state ALL Stages of a Flight.

Brianna identifies six stages implicitly but does not explicitly label them (e.g., Pre-Flight, Boarding, Taxi/Takeoff, In-Flight, Descent/Landing, Post-Flight).

Grade: Referred
Feedback: The stages are present through context but are not clearly titled/named. This impacts clarity and organization.

Clearly list ALL Roles of a Flight Attendant during each stage.

Grade: Referred
Feedback: Roles are correct but incomplete. Missing key roles like emergency exit row briefing, securing cabin for landing, monitoring lavatories, stowing cabin equipment, and post-flight cabin inspection.

Clearly list ALL Personal Attributes, Qualities, Knowledge, Skills, and Abilities a Flight Attendant needs to succeed for each stage.

Grade: Referred
Feedback: Lists are relevant but too brief; more qualities/skills expected per stage (minimum 5–7 recommended). Missing some technical or procedural abilities tied to safety, regulations, and emergency readiness.


STEP 2: PERSONAL ANALYSIS OF SELF (SWOT ANALYSIS)
Strengths

Grade: Pass
Feedback: Comprehensive, well-aligned to role. Clearly linked to flight attendant requirements.

Weaknesses

Grade: Pass
Feedback: Broad and honest identification of gaps. Well-aligned to flight attendant requirements.

Opportunities .

Grade: Referred
Feedback: Relevant but too limited; should include additional opportunities like internships, online certifications, mentorship, or airline recruitment events.

Threats

Grade: Pass
Feedback: Thoughtful and specific. Realistic barriers identified.


STEP 3: ACTIONS TO ACHIEVE SET GOALS
Actions to improve weaknesses.

Grade: Pass
Feedback: Practical and connected to identified weaknesses. Could expand technical/procedural improvement actions.

Actions to maximize strengths.


Grade: Pass
Feedback: Relevant and actionable. Well-connected to strengths.

Actions to access/maximize opportunities.

Grade: Referred
Feedback: Good but limited. Should expand with additional strategies (e.g., attending career fairs, networking, simulation workshops).

Actions to limit threats.

Grade: Pass
Feedback: Specific, proactive, and realistic strategies for overcoming barriers."

Learning Outcome 2: "REFERRED
1. Flight Stages and Flight Attendant Roles

Areas for improvement:

Does not explicitly label or describe the formal flight stages (boarding, taxi, takeoff, cruise, descent, landing).

Grade: REFERRED

Feedback: While scenarios were well explained, the task required explicitly mapping roles across defined flight stages. The submission focuses on situations rather than the formal phases of flight, leading to incomplete coverage.


2. Psychology in Customer Service

Grade: PASS

Feedback: Demonstrates understanding of psychology in inflight service with solid examples, but lacks depth in exploring multiple passenger types or situations.


3. Empathy and Personalization

Grade: PASS

Feedback: Meets criteria by linking empathy and personalization to service outcomes, but could benefit from broader examples and deeper explanation of impact on passenger satisfaction.


4. Customer Service Strategies

Grade: REFERRED

Feedback: Strategies are valid but partly miss the focus on inflight passenger comfort. Suggestions are airport-based rather than cabin-specific. Needs better alignment with task requirement.


5. Managing Passenger Conflicts

Grade: PASS

Feedback: Strong practical approach to de-escalating conflict with a fair resolution, though could benefit from deeper connection to airline policies and professional boundaries.


6. Evaluating Customer Service Impact

Grade: PASS

Feedback: Meets task by explaining impact on loyalty and reputation, but would benefit from more industry-specific depth.

Additional Comments:
Missing clear section headings and separation of scenarios by flight stage; some sections merge ideas without transitions.

Grammar/spelling errors occasionally affect clarity (e.g., missing words, “exited child” instead of “excited child”)."

Learning Outcome 3: Pass

"PASS: You demonstrated calm, clear, and reassuring communication during the crisis management scenarios, effectively fulfilling AC 3.1.

Your approach to delegating and organizing resources among the team showed a strong grasp of teamwork and leadership principles required in AC 3.2. - Pass

Your reflection is thoughtful and honest. You described what went well (attire, clear answers), what you would improve (speech and fluency), and how your confidence has grown during the program. You also reflected on your personal journey toward becoming more engaged and communicative.

Improvement recommendation:
For future reflections, briefly describe specific strategies you will use to improve (e.g., “I plan to practice mock interviews to reduce stuttering”). AC 3.3 - Pass"

Learning Outcome 4: Pass

"PASS:
Your cultural competence response was inclusive and appropriate, successfully addressing how to communicate respectfully and sensitively with diverse passengers (AC 4.1).

You presented practical, empathetic strategies for addressing passenger well-being, showing real awareness of emotional and physical passenger needs (AC 4.2).

You presented a creative, culturally inclusive, and engaging idea for enhancing the in-flight entertainment experience, demonstrating innovation and a strong passenger focus (AC 4.3)."