[10] Module 5 | Assess the impact of historical developments and regulatory changes on the operational practices and strategies of airlines and airports.

Impact on Airports – Cont’d

4. Customer Experience:

– Positive Impact: Regulatory changes and passenger expectations have driven airports to focus on improving the passenger experience through better amenities, services, and streamlined processes.

– Challenges: Balancing the need for security and operational efficiency with passenger convenience can be challenging. Maintaining high service levels may require ongoing investments.